If your shirt arrives damaged, please contact info@petpalssj.com with the subject line DAMAGED SHIRT. Please include a photo of the damage and your mailing address and order number. Customer service will be in touch with you as soon as possible, but we are a group of volunteers - so it may take a couple days. Please be patient! If you have any other questions regarding fit or delivery times, please contact info@petpalssj.com with the subject line ORDER HELP. Please include your order number and mailing address in the email, as well as your concern, for fastest response.